Frequently asked

FAQ

The 12 questions we get most before an order. Anything not here, email us and we answer within one business day.

Ordering · quotation

Ordering

What is the minimum order quantity (MOQ)?

It depends on the item and the specification. At the prototype stage you can start with a small sample quantity. Send dimensions and material and we reply with MOQ and unit price together.

How long does a quotation take?

When dimensions, material and quantity are clear, usually within 2–3 business days. If a new geometry or a grade check is needed, we tell you the schedule first after confirming with the plant.

Can I get a sample first?

Yes. Stocked sizes ship immediately; for new specifications we come back with prototype schedule and cost first.

Who handles customs and import?

Octud Co., Ltd. does. You deal with it as a domestic transaction.

Specification · drawings

Specification

Are sizes outside the table possible?

Most of the time, yes. We do not sell fixed part numbers — we build to your drawing and specification. Give us two of OD, ID and wall thickness plus the application and we reply with workable combinations.

How do Fr and mm convert?

1 Fr = 1/3 mm. 7.2 Fr is about 2.4 mm outer diameter; 10.2 Fr is about 3.4 mm. Send whichever of Fr or mm is easier for you.

Can I specify a material grade?

Yes. Send the grade name and required properties and we confirm with the factory whether that resin can be run.

Can you machine side holes or tapers?

Tip forming, hole punching, tapering, marker bands and shape setting run on the same order. Send a drawing and we confirm the machining accuracy and manufacturability at that location.

Quality · regulatory

Quality

Can I get a TDS and MSDS?

Yes. We provide a technical data sheet (TDS) and safety data sheet (MSDS) per item. Ask for them with your inquiry and we send them with the quotation.

What certifications do you hold?

Linstant was ISO 13485 certified in 2015 and provides ISO 10993-5 (cytotoxicity) and -10 (irritation and sensitization) test data. Production runs in 12,000 ㎡ of ISO 7 cleanroom.

Do you have a material for PFAS regulation?

We supply UHMWPE liner as a replacement for PTFE liner. It is PFAS-free and has better wear resistance in the same size range. Samples are available on request.

Who handles defects?

Octud responds first, in Korea. Root-cause analysis, coordination with the plant and the re-production schedule all run in Korean.

Contact

Send us a specification
and we answer feasibility first

Dimensions, material, application. Those three are enough to start. A drawing makes it faster.

Grit@octud.com010-3338-2976
01Dimensions — OD / ID / wall, or Fr
02Material · whether a grade is specified · tolerance
03Application · secondary processing · expected volume
Support in Korean and English · drawings welcomeSend an inquiry